McLaughlin Communications 755 S. Huth Rd., Cheektowaga NY 14225  800.716.5248
Q. Can you handle Customer Service?
Q. Should I sign long-term contracts?
Q. What services do you offer?
Q. What are the best deals you have found?
Q. How does your service work?
Q. What is a PIC charge?
Q. What are the extra billed charges?
Q. Who will bill me?
Q. How much does your service cost?
 

Q. Can you handle Customer Service?
A. Yes, with a Letter of Agency All FAQ
If you would prefer not to stay on hold to make requests or changes to your telecommunications service you can give us a Letter of Agency and we are then legally entitled to represent you in such matters. There is no fee for this service.
 

Q. Should I sign long-term contracts? All FAQ
A. Probably for no longer than one year
With many potential business and technology changes, we do not recommend signing an agreement for a long period, unless there is a provision to be released from the contract after a year if you find lower rates and the carrier is unable to match the rates.
 

Q. What services do you offer? All FAQ
A. We offer a whole range, including:
Video Conferencing
Disaster recovery planning
Frame relay
Voice over frame
Follow me service
Customized Calling Cards
Local and Long Distance Audits
Bill consolidation
Internet Access up to T1 lines
International wholesale plans
International Callback
Data transmission
Proposal evaluation
Contract evaluation
Customized reporting
Management reporting
Annual reviews
 

Q. Who will bill me? All FAQ
 A. The company that you select 		Q. How much does your service cost? All FAQ
A. Our service does not cost, it pays!
Our fees are paid by the major carriers which provide the telecommunications services. We usually can find a particular service that matches your specific requirements at a lower price than you could find by performing your own investigation.
 

Q. What are the best deals? All FAQ
A. The best rates we have found are:
Interstate switched: 4.5 cents (6/6 billing)
T1 dedicated: 1.9 - 2.9 cents (based on volume)
Flat rate service: $69.95 (max. 5,000 mins./month)
 

Q. How does your service work? All FAQ
 A. Our typical approach is:
Learn about you and your business needs
Research an array of cost-saving methods and efficiency-building telecommunications options
Evaluate available services that meet your business criteria
Educate you in the complexities of today's telecommunications marketplace.
Recommend the most cost-effective package of services for your needs.
Support you in the switch-over process.
Maintain a relationship with your business to ensure your long-term satisfaction.
We serve as your customer advocate, offering a second level of customer service.
 

Q. What is a PIC charge? All FAQ
A. The cost to change carriers
Usually $5 per line. Often the long distance carrier will pick up the charge.
 

Q. What are the extra billed charges? All FAQ
A. Here's some information & a link:
Enhanced 911 (Communities that have enhanced 911 calling are allowed to charge 35 cents per line)
Single Bill Fee: If your local phone company bills your long distance fees from another company this charge may be added to your bill.

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